Terms & Conditions
Terms & Conditions
All orders accepted are subject to these terms and conditions of sale. By paying your 50% non-refundable deposit you are agreeing to the terms and conditions in place.
Please note that all our items are handmade and colours and materials used may vary from the images shown. All descriptions and photographs contained on the website are intended to give a general idea of the products, the colours and appearance of images displayed on our site may vary slightly to the products.
We aim to ensure that all the information available on our site at any time is accurate and complete, however, we are not responsible for any errors or omissions. If you notice an error on our site please make us aware of this so we can rectify as soon as possible.
All designs are the copyright and property of Designs By Kirsty Ltd. Neither you nor a third party may copy any part of the design or reproduce it in any way. It is your responsibility to obtain permission for any copyright material, for example wishing well poems that are to feature within the Stationery.
A non-refundable booking deposit of 50% of the total order price must be paid at the time of booking to confirm and secure you within our diary timescale. The remaining 50% balance is to be paid before the order is collected or arranged for delivery. We currently only accept BACs payment.
Cancellations, Errors and Returns
All monies paid are non-refundable should any order be cancelled post proof sign off. We regret that refunds and exchanges can only be made where the goods are faulty or fail to meet the clients’ requirements as agreed at the final proof stage. Should an order cancellation be received prior to proof sign off, we will refund the cost of items that have not already been produced, subject to a 50% cancellation fee.
We reserve the right to cancel the order at any time until the order has been delivered for any reason and refund the customer in full.
Prices may be subject to change without notice. Every effort is made to display and inform the prices accurately, however, on rare occasions, mistakes happen. In this instance we will correct the mistake and inform the customer so that they can decide whether to continue with the order at the correct price.
You are responsible for the proof reading of all text and copy in the electronic proofs supplied. We do strongly recommend that you print this PDF in order to view it to the correct size. We will not being final printing until we have received approval from you referencing the correct proof to proceed with. Please note that we cannot accept returns due to customer input or typographical errors. When your final proof is approved you accept responsibility for any errors. If mistakes are discovered after final printers proof approval, we will charge for any reprinting.
Once you are happy with your Stationery please complete the ‘Artwork Approval’ form (this will be emailed with your proof). Once approval has been received your stationery will be printed.
Delivery is by Royal Mail or by courier tracked service. Generally you can expect to receive your goods within 3 working days however this is not guaranteed. If you would like your goods sooner please contact us for confirmation before placing your order. K Designs accept orders on the understanding that delivery is subject to availability. Should an item not be available, the customer will be informed and an alternative offered as soon as possible.
Faulty goods only – We hope that you will be delighted with your stationery. If however you are not happy because the item is in anyway faulty we will refund the cost of your purchase or replace with a like for like. We must be notified within 3 days of receiving the stationery if have damage has occurred.
Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previous provided. This is not deemed as faulty. If product specifications from our suppliers change, we will endeavour to offer you an alternative of the same or better quality at the same price as your original order. If the client orders Wedding Stationery in stages, we cannot guarantee continuity of materials.
As many of our products are made to order, refund or replacement will not be given simply because of personal opinion. Our word is final. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated. Contact us by email firstname.lastname@example.org to inform us that you would like to return your order.
We promise to respect your privacy. Please be assured that we will never pass on your details to third party organisations and that your personal details are held securely and in strict confidence.
We take every effort to ensure that the information published on this web site is accurate. However, we cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk. Designs By Kirsty Ltd reserves the right to change prices and / or products without prior notice, any obviously incorrectly priced items may not be dispatched and additional payment may be required. We accept no responsibility for any effect of ageing caused or variations in any of our products or materials used.